This privacy notice explains how Paws & Polish handles personal data when you use the website, contact us, or ask about grooming services. It is written in plain language and covers the information we collect, why we use it, how long we keep it, and the choices available to you.
This section outlines how information handling, individual rights, and support channels are addressed within this notice.
When you contact Paws & Polish, we may process your name, email address, phone number if you choose to provide it, your message, the grooming service you request, and any pet details you include with the inquiry. We also process limited technical data such as server request metadata and browser or device information needed to run the website and keep it secure.
We receive personal data when you submit a contact form, send an email, call us, or share details during a pre-visit consultation. Technical data is collected automatically when you use the site, including information needed for delivery, security, and basic site operation.
We use cookies for essential site operation and to remember privacy preferences. We do not confirm the use of analytics or marketing cookies on this website.
You can manage cookies through your browser settings. Essential cookies help the site work properly, and preference cookies remember your privacy choices. If you block essential cookies, some parts of the site may not function as intended.
We process personal data to respond to contact requests, arrange or manage grooming appointments, provide pre-visit guidance, maintain website security, and support technical delivery of the site. In a grooming context, this may include handling pet details you choose to share so we can understand the request and plan a suitable appointment.
We may share limited data with operational providers that help us run the website, deliver messages, or support technical functions. These providers may process data only as needed for their service and should not use it for their own unrelated purposes.
We may share personal data with authorities, courts, or other official bodies if we are legally required to do so, or if disclosure is needed to protect our rights, users, or the security of the website. We do not sell personal data.
You may have rights to know what data we hold, ask for a correction, request deletion in some cases, object to certain processing, or ask for a copy of your data. These rights are not absolute, and we may keep information where the law requires it or where it is needed to complete a legitimate business task.
To exercise a privacy right, send a clear request using one of the contact methods listed in this notice and describe the data or issue involved. We will review the request, confirm what we can do, and respond within the period required by applicable law.
Inquiry records are kept for the time needed to respond, manage appointments, and maintain business records. Technical logs are kept for a limited period for security and troubleshooting, then removed or anonymized when they are no longer needed. When data is no longer required, we delete it or store it in a form that no longer identifies you where practical.
If we make a material change, we will update this page and may use a reasonable notice method where appropriate. The version in force is the one published on the website at the time you review it.
Where GDPR applies, Paws & Polish acts as the controller for the personal data described in this notice. We process data only for the purposes explained here and rely on a lawful basis that fits the relevant activity, such as responding to an inquiry, preparing an appointment, meeting legal duties, or protecting the website and our records.
Where GDPR applies, you may ask for access, correction, deletion, restriction, or objection in the situations allowed by law. You may also ask for portability where that right applies. We may need to confirm your identity before acting on a request, and some requests may be limited by legal or operational requirements.
